SHIPPING & RETURNS
At Merch Room, we strive to deliver your orders in a timely manner.
Please review our shipping policy below :
Order Processing & Shipping
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All orders are processed within 7-10 business days after payment confirmation.
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We use third-party delivery partners for shipping. Once your order is dispatched, you will receive tracking details via email/SMS.
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Estimated delivery times vary based on location and courier availability. Delays due to unforeseen circumstances (weather, customs, etc.) are beyond our control.
Shipping Charges
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Shipping fees are calculated at checkout based on your location and order size.
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Any customs duties or taxes imposed by the destination country are the customer’s responsibility.
Liability & Damages
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We do not take responsibility for any damage, loss, or delays caused by our third-party delivery partners.
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If your package arrives damaged, please contact the courier directly to file a claim. However, you may also reach out to us at themerchrooom@gmail.com so we can assist where possible.
Address & Delivery Issues
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Ensure that you provide the correct shipping address at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
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If a package is returned due to an incorrect address or failed delivery attempts, additional shipping charges may apply for re-dispatching the order.
rETURN POLICY
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Due to the nature of the items, we are unable to accept returns or issue refunds. In the unlikely event your item has arrived in less than perfect condition, please notify us with relevant pictures and videos within 48 hours of delivery so we have the opportunity to make it right for you.
For any shipping-related inquiries, contact us at themerchrooom@gmail.com or +91 931080 5524.