Question 1

How long does it take to deliver a product?

Accepted Answer

The production of anything customised will take about 7 to 10 business days. Beyond that, it will take another 5 to 7 business days for the delivery.

You can opt for express delivery to fast track your order, but extra charges will apply.

Question 2

What is the minimum order quantity (MOQ)?

Accepted Answer

For B2B customers, MOQ starts from 10 pieces for any merch or gift. For packaging, the MOQ depends completely on the requirement details.

Question 3

What payments do you accept?

Accepted Answer

We accept all kinds of debit and credit cards, net banking, and UPI.

Question 4

Where do you deliver?

Accepted Answer

Merch Room delivers delight all across India. So you may be in any corner of the world, our merch will find you!

Question 5

What is your return policy?

Accepted Answer

Due to the nature of the items, we are unable to accept returns or issue refunds. In the unlikely event your item has arrived in less than perfect condition, please notify us with relevant pictures and videos within 48 hours of delivery so we have the opportunity to make it right for you.

You can reach us via email at themerchrooom@gmail.com or via phone at +91 9310805524. Our studio hours are 10 am - 6:30 pm IST, Mon-Fri, excluding holidays.

Question 6

Are you looking for ready-made merch or custom branding options?

Accepted Answer

You can check out all our products on the website. We offer both options - order solids from the website, or get in touch with us for your own customised merch.

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